IN MORE DETAIL
Right of withdrawal
- The Right of Withdrawal applies to the Product purchased in its entirety; therefore, it is not possible to exercise the Right of Withdrawal for only part of the Product. For Gift Cards, the Withdrawal applies to the entire amount.
- In the event of timely exercise, the Seller shall refund the Customer the full price (including Additional Costs) within 14 days of receipt of the Withdrawal notice. The Seller shall have the right to suspend the refund until receipt of the Returned Products.
- The refund will be made using the same payment method used by the Customer, unless the Customer has expressly requested a different refund method.
- Customers are required to return the Returned Products no later than 14 days after sending the Withdrawal notice.
- All costs necessary for returning the Products shall be borne by the Customer who, in the case of Products delivered outside the EU, shall return them to the Seller delivery at destination, with duties borne by the sender.
- Products must be returned intact and in normal condition, in their original packaging, complete with all their parts. Non-compliant returns will not be accepted.
- Products must be sent to the following address:
Rhenus Logistics Canada
6890 Kenderry Gate
Mississauga, ON L5T 2S7
905-671-4655