Right of withdrawal

Without prejudice to the cases of exclusion provided for in Article 59 of the Consumer Code, the Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (the "Right of Withdrawal" or "Withdrawal").

The withdrawal may concern all or only part of the Products purchased by the Customer, including the Gift Card. With regard to the latter, it should be noted that only the Customer – and not the recipient – may exercise the right of withdrawal.

The Right of Withdrawal may be exercised within 14 days of the date on which the Customer, or a third party designated by the Customer, took physical possession of the Products, or, in the case of Gift Cards, from the date of receipt of the confirmation email, provided that the Gift Card has not been used, even partially.

In the case of multiple Products ordered by the Customer in a single Order and delivered separately, the Right of Withdrawal may be exercised within 14 days of the date on which the Customer, or a third party designated by the Customer, has acquired physical possession of the last Product.

To exercise the Right of Withdrawal, the Customer must, within the above-mentioned period, send the Seller a written notice to the e-mail address customer@eleventymilano.it, attaching the withdrawal form available at the link, duly completed (indication the reason is optional and will not affect the exercise of the right).

Once the notice of withdrawal has been received, the Seller's customer service department will, after verifying its validity, notify the Customer by email:

• in the case of withdrawal concerning the Products, confirmation of the Right of Withdrawal exercised and instructions for returning the Products;
• in the case of withdrawal concerning the Gift Card, confirmation of the Right of Withdrawal exercised and confirmation of deactivation.

The Right of Withdrawal is governed by the following conditions:

• I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, it is not possible to exercise the Right of Withdrawal for only part of the Product. For Gift Cards, the Withdrawal applies to the entire amount.
• II. In the event of timely exercise, the Seller shall refund the Customer the full price (including Additional Costs) within 14 days of receipt of the Withdrawal notice. The Seller shall have the right to suspend the refund until receipt of the Returned Products.
• III. The refund will be made using the same payment method used by the Customer, unless the Customer has expressly requested a different refund method.
• IV. (Except for Gift Cards) Customers are required to return the Returned Products no later than 14 days after sending the Withdrawal notice.
• V. All costs necessary for returning the Products shall be borne by the Customer who, in the case of Products delivered outside the EU, shall return them to the Seller delivery at destination, with duties borne by the sender.
• VI. Products must be returned intact and in normal condition, in their original packaging, complete with all their parts. Non-compliant returns will not be accepted.
• VII. Products must be sent to the following address:
  
  STRADA TOSCANESE 79/I
  VITERBO, 01100 ITALIA
  c/o ELEVENTY WORLD SRL